Terms of Service — FitnesMe

Version: 1.0 Effective date: 11 July 2026 Last updated: 11 July 2026

These Terms of Service ("Terms") govern your use of the FitnesMe mobile application and services (the "App"), provided by TIGER SOFT Ltd (ТАЙГЪР СОФТ ЕООД), company ID 208799985, registered at 41 Maystor Aleksi Rilets St, Sofia 1619, Bulgaria ("FitnesMe", "we").

By registering for or using the App, you accept these Terms. If you do not agree, do not use the App.

1. Description of the service

FitnesMe is an intermediary platform that connects fitness trainers with clients and lets them create and manage workout and nutrition plans, track progress, communicate, and make payments. FitnesMe does not itself provide fitness, medical, or dietary services — these are provided by the respective trainers.

2. Eligibility and registration

  • You must be at least 16 years old to use the App.
  • You provide accurate and current information at registration.
  • You are responsible for keeping your password confidential and for all activity on your account.
  • You may register with email and password or via Google sign-in.

3. User roles

  • Client — uses plans, tracks progress, communicates with a trainer, pays for services.
  • Trainer — creates plans, manages clients, offers paid services/packages, and may join a gym organization.
  • Administrator / Gym organization — managed under separate arrangements.

4. ⚠️ Medical disclaimer (important)

Read carefully.

  • The content in the App (workout plans, nutrition plans, exercises, macros) is provided for informational and educational purposes and does not constitute medical, diagnostic, or dietary advice.
  • FitnesMe is not a medical provider and does not replace consultation with a doctor, physiotherapist, or dietitian.
  • Consult a doctor before starting any training or nutrition program, especially if you have health conditions, injuries, are pregnant, or take medication.
  • You perform exercises and follow plans at your own risk. FitnesMe is not liable for injuries, deterioration of health, or other harm arising from use of the content.
  • Plans created by trainers are their responsibility. FitnesMe does not review or guarantee their suitability, safety, or effectiveness.

5. Payments, subscriptions, and fees

  • FitnesMe's paid features (client Premium and trainer subscription plans) are offered as in-app purchases and processed by the Apple App Store and Google Play under their respective terms. FitnesMe does not store or process your payment card details.

  • Prices are shown in the App and include VAT where applicable. The final price confirmed by the store at the time of purchase is binding.

  • Auto-renewal: subscriptions renew automatically for the chosen period (monthly) unless cancelled at least 24 hours before the end of the current period. The renewal charge is made by Apple/Google.

  • Cancellation: you may cancel auto-renewal at any time in the store's subscription settings (Apple ID → Subscriptions, or Google Play → Subscriptions). Access to paid features remains until the end of the already-paid period.

  • Refunds: because payments are made through the Apple App Store and Google Play, refund requests are submitted to and approved by the respective store under its policy:

    FitnesMe cannot issue refunds on its own for purchases made through the stores but will assist with legitimate requests.

  • Right of withdrawal (EU): a subscription is a digital service that begins immediately upon purchase. By starting use right away, you give express consent for the service to begin before the 14-day withdrawal period expires and acknowledge that you lose the right of withdrawal under Article 16(m) of Directive 2011/83/EU (and corresponding national consumer law). No refund is due for the unused remainder of a period already started, unless mandatory law provides otherwise.

6. User content

  • You retain rights to the content you create (plans, messages, images, reviews).
  • You grant FitnesMe a non-exclusive license to store, display, and process this content to the extent necessary to operate the service.
  • You are responsible for ensuring your content does not violate laws or third-party rights.

7. Prohibited conduct

You may not:

  • provide false information or impersonate another person;
  • upload unlawful, offensive, misleading, or infringing content;
  • attempt unauthorized access, breach security, or overload the service;
  • use the App for fraud or activities contrary to law;
  • abuse the payment system or move the trainer–client relationship off-platform to avoid fees where this violates these Terms.

We may suspend or terminate accounts for violations.

8. Intellectual property

The App, its design, logo, texts, and software are owned by FitnesMe or its licensors and are protected by law. You obtain no rights to them beyond the right to use the App under these Terms.

9. Disclaimer of warranties

The App is provided "as is" and "as available", without express or implied warranties of uninterrupted operation, error-free performance, or fitness for a particular purpose, to the extent permitted by law.

10. Limitation of liability

To the extent permitted by applicable law:

  • FitnesMe is not liable for indirect, incidental, or consequential damages, lost profits, or data loss.
  • FitnesMe is not liable for the actions or content of trainers, clients, or third-party providers.
  • FitnesMe's total liability is limited to the amount you paid to FitnesMe in the last 12 months.

Nothing in these Terms limits liability that cannot be limited by law (e.g., for intent, gross negligence, or harm to life and health).

11. Indemnification

You agree to indemnify FitnesMe against third-party claims arising from your breach of these Terms or of applicable law.

12. Termination

You may close your account at any time. We may suspend or terminate your access for breach of these Terms or where required by law. Sections that by their nature should survive (payments, liability, intellectual property) continue to apply after termination.

13. Privacy

The processing of personal data is described in our Privacy Policy.

14. Governing law and disputes

  • Bulgarian law applies.
  • Disputes are resolved by the competent court in Sofia, unless mandatory consumer protection rules provide otherwise.
  • EU consumers may use the Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

15. Changes to these Terms

We may update these Terms. Material changes will be communicated in the App or by email. Continued use after they take effect constitutes acceptance.

16. Contact

TIGER SOFT Ltd (ТАЙГЪР СОФТ ЕООД) Address: 41 Maystor Aleksi Rilets St, Sofia 1619, Bulgaria Email: clients@tigersoftbg.com